If a user cannot log in to UNIVERGE BLUE® CONNECT Mobile App, it may indicate connectivity issues which don't allow the user to authenticate. Try switching between data and Wi-Fi connections. If the issue persists, follow the steps:

1. Check if AdBlock filtering on your mobile device is disabled or domain univerge.blue is added to white list.
2. For iOS: If the login button is greyed out, ensure that Javascript is enabled with the toggle set to ON. To change/check this setting, open iOS settings > Apps (this step is for iOS 18 and newer) > Safari > Advanced > set the Javascript toggle to ON.
3. Check if the UNIVERGE BLUE® CONNECT service is enabled in Control Panel for a user and they have a phone number assigned.
   Note: only account administrators can check if the service is enabled. Read the Knowledge Base article on  How Do I Create And Manage UNIVERGE BLUE® CONNECT Users?  for more information.
4.  Consider resetting the password by pressing Forgot password? link  from the Mobile app.
   Note: a user needs to have an alternate email address or mobile phone number assigned to them in order to be able to reset the password.  Account administrators are able to reset a user's password, if needed. More information on how to manage user's password settings can be found here .
5. Reinstall the application. Make sure that you are using UNIVERGE BLUE® CONNECT Mobile Application.

In case the problem is not resolved, contact Support.