If the user cannot log in to UNIVERGE BLUE™ CONNECT Desktop App, it may indicate connectivity issues that don't allow the user to authenticate. Check that the PC has a stable connection to the internet. If it does, however, the issue is persistent, try the following:

  1. Check that UNIVERGE BLUE™ CONNECT service is enabled in Control Panel and the user has a phone number assigned. 
    Note: only account administrator can check if the service is enabled. Read the Knowledge Base article on How Do I Create And Manage UNIVERGE BLUE™ CONNECT Users? for more information.
  2. Account administrators are able to reset a user's password, if needed. More information on how to manage user's password settings can be found here.
  3. Reinstall the application. Make sure that you are using UNIVERGE BLUE™ CONNECT Desktop Application.

In case the problem is not resolved, contact Support.