What’s included
UNIVERGE BLUE® CONNECT desktop app includes a full-featured Softphone or Call Controller for calling, Team Chat, Online meetings, presence, and file sharing.
System requirements
| Supported OS |
Windows: Windows 10 and later versions (64-bit or 32-bit version). Incompatible with Windows Server. |
| Mac: OS Monterey and later versions | |
| Audio and video | USB headset is strongly recommended for meetings and UNIVERGE BLUE® CONNECT Desktop softphone |
|
A built-in or external webcam is required for video conferencing. |
|
| Memory | Minimum: 4 GB RAM |
| CPU |
|
| Storage | 3.0 GB of available disk space |
| Bandwidth |
High-speed Broadband internet connection with Upload and Download speed of 1 Mbps or more (recommended speed of 2 Mbps for better performance) Note: use of a WiFi connection may not provide the best audio experience as WiFi may be less stable. We recommend a hardwire connection or that you use a telephone for best results on a WiFi connection |
| .NET Framework (Windows) | 4.6.1 |
Installation methods
The application can be installed:
- manually for each user:
- or mass-deployed to multiple workstations.
How to Update the UNIVERGE BLUE® CONNECT Desktop App
- Open Desktop App.
- Click on your profile picture to open settings.
- If there is a new version available you will see it next to Current Version at the bottom of the app.
- Click on Update to start the process.
- Once the new version is released the application will prompt the user to download the update.
- Updates are delivered to each endpoint automatically. Admins cannot manage or stop updates.
- Most updates (except zero-day fixes) are optional first. The user has to opt-in to download and update the app:
Read the Knowledge Base article on UNIVERGE BLUE® CONNECT Desktop App: How To Upgrade App for more information. - If the prompt was closed/ignored, the user can always check and run the update using the procedure described above.
- If the update keeps getting ignored after several weeks of being released, the desktop app will update itself automatically. The app will download the update behind the scenes and then waits for the computer to be idle before restarting the app and installing the update.
Automatic updates are disabled for the users when the application is installed using MSI. Admins can manage updates and install new versions for end-users when needed. With other types of installation, the app will be updated automatically.
Possible Issues when Updating/Installation Desktop app
|
Issue |
Cause |
Solution |
|
Application asks for Admin credentials to install an update |
Application was installed by an Admin for all users on the machine. As a result, it couldn't be updated by User without admin rights. |
For Windows: Run updates by admin remotely For MAC:
|
|
User logs into UNIVERGE BLUE® CONNECT desktop application and sees no chat history, just list of recent messages without history. |
Admin disabled PBX for this user and enabled it back. |
There is no way to retrieve the previous chat history. |
|
End-user installs app on Mac. After several minutes of working app stops working and closes. |
User has 1.0 app version installed under admin and simultaneously installs 2.0 version to another folder under user session. Updates face a conflict of these sessions. |
Check if there are different instances of the app on the same machine installed with different permissions. Remove all except the latest one installed with user permissions. |
|
I can't uninstall UNIVERGE BLUE® CONNECT. It asks for .NET 4.6.1 to be installed. |
We added integration with Outlook that uses .NET version 4.6.1. This problem most likely to happen on Windows 7 since other OSs have those libraries installed by default |
Install .NET 4.6.1. or later version here and then remove UNIVERGE BLUE® CONNECT. |
|
I had auto dial-in/receptionist/integrations enabled, but after the update I lost all the settings. |
The issue is with local storage that flushed during the update due to unexpected error. |
This problem was fixed. If you have this issue, please, call Support and report which settings were removed. |
Permissions
Windows and Mac desktop apps generally do not require admin rights for either the initial install or subsequent updates, as long as they are initially installed for the specific user.
UNIVERGE BLUE® CONNECT Outlook integration (Windows only) requires admin rights.
We recommend installing the desktop app as a per-user installation without admin rights and using GP or other remote deployment tools to deploy the UNIVERGE BLUE® CONNECT Outlook plugin integration bits.
If you prefer to install the desktop app using admin rights, we recommend using the MSI installation, as automatic updates are disabled in it. In this approach, the administrator would block the automatic in-app updates and would have to periodically update the app for all such users.
UNIVERGE BLUE® CONNECT Outlook Integration
UNIVERGE BLUE® CONNECT Outlook integration enables users to see the UNIVERGE BLUE® CONNECT presence of their colleagues in Outlook, and to click-to-call and click-to-chat using UNIVERGE BLUE® CONNECT from within Outlook.
This integration is typically installed by the admin because it requires admin rights. Read the Knowledge Base articles on Outlook Integration:
for more information.
UNIVERGE BLUE® MEET Calendar plugin
UNIVERGE BLUE® MEET calendar plugins are available for Hosted Exchange, Microsoft 365, and Google calendars. The plugin enables users to simply and easily schedule meetings within their Outlook or Google Calendars.
Admins can mass-enable the plugin using the best practices provided below: