What’s included

UNIVERGE BLUE® CONNECT desktop app includes a full-featured Softphone or Call Controller for calling, Team Chat, Online meetings, presence, and file sharing. 

System requirements

Supported OS
 

Windows: Windows 10 and later versions (64-bit or 32-bit version). Incompatible with Windows Server.

Mac: OS Monterey and later versions
Audio and video USB headset is strongly recommended for meetings and UNIVERGE BLUE® CONNECT Desktop softphone

A built-in or external webcam is required for video conferencing.

Memory Minimum: 4 GB RAM
CPU
  • Minimum: Dual-core 1.6 GHz (or higher);
  • Recommended for Meeting users: Quad-core 1.8GHz (or higher) processor
Storage 3.0 GB of available disk space
Bandwidth

High-speed Broadband internet connection with Upload and Download speed of 1 Mbps or more (recommended speed of 2 Mbps for better performance)

Note: use of a WiFi connection may not provide the best audio experience as WiFi may be less stable. We recommend a hardwire connection or that you use a telephone for best results on a WiFi connection

.NET Framework (Windows) 4.6.1

Installation methods

The application can be installed:

Updates

Updates are typically released monthly.
 
Controlled updates
 
Automatic updates are disabled for the users when the application is installed using MSI. Admins can manage updates and install new versions for end-users when needed. With other types of installation, the app will be updated automatically.
 
Automatic updates
  • Updates are delivered to each endpoint automatically.  Admins cannot manage or stop updates.
  • Most updates (except zero-day fixes) are optional first. The user has to opt-in to download and update the app:
     

    Upgrade App


    Read the Knowledge Base article on UNIVERGE BLUE® CONNECT Desktop App: How To Upgrade App for more information.
  • All updates are made mandatory within several weeks of being released as optional. The desktop client updates itself automatically. UNIVERGE BLUE® CONNECT downloads the app behind the scenes and then waits for the computer to be idle before restarting the app and installing the update.

Permissions

Windows and Mac desktop apps generally do not require admin rights for either the initial install or subsequent updates, as long as they are initially installed for the specific user.

UNIVERGE BLUE® CONNECT Outlook integration (Windows only) requires admin rights. 

We recommend installing the desktop app as a per-user installation without admin rights and using GP or other remote deployment tools to deploy the UNIVERGE BLUE® CONNECT Outlook plugin integration bits.

If you prefer to install the desktop app using admin rights, we recommend using the MSI installation, as automatic updates are disabled in it. In this approach, the administrator would block the automatic in-app updates and would have to periodically update the app for all such users.

UNIVERGE BLUE® CONNECT Outlook Integration

UNIVERGE BLUE® CONNECT Outlook integration enables users to see the UNIVERGE BLUE® CONNECT presence of their colleagues in Outlook, and to click-to-call and click-to-chat using UNIVERGE BLUE® CONNECT from within Outlook.

This integration is typically installed by the admin because it requires admin rights. Read the Knowledge Base articles on Outlook Integration:

for more information.

UNIVERGE BLUE® MEET Calendar plugin

UNIVERGE BLUE® MEET calendar plugins are available for Hosted Exchange, Microsoft 365, and Google calendars. The plugin enables users to simply and easily schedule meetings within their Outlook or Google Calendars.

Admins can mass-enable the plugin using the best practices provided below:


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