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Knowledge Base

UNIVERGE BLUE™ ENGAGE Configuration

Article ID: 62743 Last updated on 10/21/2020 11:11:50 AM Product: UNIVERGE BLUE™ ENGAGE
Tags: UNIVERGE BLUE™ ENGAGE Pro, UNIVERGE BLUE™ ENGAGE Elite
URL: https://kb.univerge.blue/en-US/Article/62743

This section details the steps involved in configuring the Contact Center.

  • Creating the Holiday Schedule
  • Working Hours
  • Selecting the Timezone
  • Configuring Agents and Teams
  • Configuring the Teams
  • Uploading Prompts
  • Creating and Assigning Agent Activities
  • Configuring Queues and Creating and Assigning Skillsets
  • Downloading the Agent Software
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