Each agent can download the software themselves from Control Panel, or an authorized individual can push the app to all workstations using the CCA download file, which is MSI instead of EXE.

If each agent performs the download (especially important for remote workers), they need to log in to the Control Panel and go to the Downloads page to get the software. In most cases, this is a brief download.

If agents are working behind a firewall, IT might need to allow traffic on specific IPs for the agent software.