When the call is disconnected, the recording continues during wrap up and doesn't stop recording until you change out of the Busy – Wrapping Up status.

Note: The maximum length of a recording is one hour (or 3600 frames). When the maximum length is reached, the UNIVERGE BLUE™ ENGAGE Agent continues to send frames, however anything longer than 3600 will be discarded at the server.

Once the screen recording ends and is converted into a video file format, it is accessible from the Admin Portal Recordings page (Admin Portal > Recordings).

Note: There is no agent desktop storage of the screen recording. The frames are immediately sent to the Telax server once they are captured.

For further information on listening to and viewing screen recordings, refer to the Admin Guide – Screen Recording.