To leave an automatic outbound message:

  1. Perform a Dial out call (for detailed instructions on how to dial out, click here).
  2. The UNIVERGE BLUE™ ENGAGE dials out.
  3. Agent Status changes to Busy-Dialing Out.
  4. The Dialing Out... section displays the following message: "Dialing <phone number>. Pick up your phone when ringing, and wait for completion. You may hang up to cancel the transaction."
  5. Your telephone rings.
  6. Answer the telephone. The UNIVERGE BLUE™ ENGAGE connects the call to the Destination number.
  7. The Current Call Information section displays the following message: "Phone call connected successfully. Number Dialed destination phone number."
  8. Once the call is connected, Agent Status changes to Busy-On call.
  9. Click the OM Transfer button that appears in the Call Actions section of the UNIVERGE BLUE™ ENGAGE screen.
  10. The OM Transfer Dialog box appears and displays the following message: “Transfer to Outbound Messaging IVR?” You have the option to click Yes, No, or Cancel.
  11. Click Yes.

    Note: If you decide you don’t want to transfer to outbound messaging IVR, click No or Cancel. The dialog box closes and the UNIVERGE BLUE™ ENGAGE returns focus on the call.

  12. The message is sent to the customer's voicemail or
  13. The call terminates in the UNIVERGE BLUE™ ENGAGE once the transfer is completed.
  14. Your Status changes to Busy-Wrapping Up.
  15. The Current Call Information section displays the following message: "Phone call has finished. Number Dialed: destination phone number."