The Post Call Survey feature allows you to create a survey with which your customers can provide feedback regarding your call center. The feedback collected can provide valuable insight into how customers feel about your service and can be used in the continued improvement efforts of your services.
To access Post Call Survey
- Log on to Admin Portal per usual.
- Navigate to Configure > Inbound Voice > Post Call Survey.
- The Post Call Survey page appears.
TIP When creating a Post Call Survey, you can upload pre-recorded .WAV files, or dial in to the Post Call Survey Recording Studio using your assigned passcode and record the following prompts:
- Welcome: Prompt 90
- Goodbye: Prompt 99
- Question Prompts: 1, 2, 3 etc.
Click one of the links below to learn more about Post Call Survey:
- Creating a Post Call Survey
- Managing a Post Call Survey
- Recording Prompts for the Post Call Survey
- Auto-Connecting to a Post Call Survey
- Updated on Aug 21, 2024
| Creating a Post Call Survey › |
All Content in the Post Call Survey Series
Click the arrow(s) to open or close the tree branches.
- Post Call Survey: Introduction
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