While doing an evaluation (internal or external), you may be interrupted, have your computer crash, or maybe just want to take some time and think about your answers before sending out your final evaluation.

Important: you can come back to an evaluation and make changes, provided you have not yet notified the agent. 

To edit or continue an evaluation that has already been started, navigate to the Evaluator by clicking Tools > Evaluator. To edit internal evaluations, click the Evaluations icon. To edit external evaluations, click the External Evaluations icon.

Evaluations External Evaluations

Select the evaluation you want to edit and click Continue.

Note: the sample image on the left corresponds to an internal evaluation. The one on the right is for an external evaluation.

Evaluator External Evaluations

Clicking Continue opens the evaluation. Again, the image on the left corresponds to an internal evaluation, and the one on the right is for an external evaluation.

Changes Compliance Evaluation

Make any necessary changes and proceed as indicated in Doing an Evaluation.