Use FTP (File Transfer Protocol) to transfer files between a client and a server on a computer network. With this feature, you can export call recordings and/or Call Detail Records from the previous day to your chosen secure FTP server. This will let you manage the storage of the call recordings on your own premise and/or let you store or take action (i.e., feed into an offline reporting system) on call detail records.

You can also choose to have your call recordings and/or Call Detail Records exported. In addition, you can define which specific aspects of the call data you want to view for reporting purposes. For example, you can choose to add the callback activity to the data that is transferred, but not the voicemail activity.

For whitelisting purposes, use:

• Canadian clients: 38.122.70.74 or 206.225.166.129
• US clients: 64.78.55.11, 64.78.55.12, 64.78.4.130, 166.78.93.64 or 64.78.51.129
• London clients: 185.64.214.96

FMI To learn more about FTP, see File Transfer Protocol.

To access FTP Export

1. Log on to UNIVERGE BLUE® ENGAGE Admin Portal.
2. Click the Integrations tab, and then click the FTP Export tile.
   
   The FTP Export page opens to the General tab.
   

Click the links below to learn more about setting up and using this integration.

• FTP General Settings
• FTP Server Options
• FTP Data Export Options

- Updated on July 11, 2023

All Content in the Integrations Series

Click the arrow(s) to open or close the tree branches.

• Integrations
  • FTP Export Integration: Introduction
    • FTP General Settings
    • FTP Server Options
    • FTP Data Export Options
  • Slack Integration: Introduction
    • Creating a Webhook
    • Setting up Slack Integration
    • Editing the Slack Integration Settings
  • Calabrio
  • Zendesk
  • Cloud Storage
  • Twilio
  • WhatsApp Integration: Introduction
    • MessageBird Prerequisite Conditions
    • Setting up a MessageBird Account & WhatsApp Channel
      • Creating a MessageBird Account
      • Adding a WhatsApp Channel in MessageBird
      • Creating a WhatsApp Channel Using Facebook Business Manager
      • Additional Information
    • Setting up the MessageBird Integration Within UNIVERGE BLUE® ENGAGE Admin Portal
    • Setting up a Bird Account and WhatsApp Channel
    • Configuring Bird Prerequisite Security Settings
      • Creating an Access Policy
      • Creating an Access Role
      • Creating an Access Key
    • Setting up the Bird integration with UNIVERGE BLUE® ENGAGE Admin Portal
    • Configuring a WhatsApp Number in UNIVERGE BLUE® ENGAGE Admin Portal
    • Using WhatsApp with UNIVERGE BLUE® ENGAGE
    • FAQs and List of Known Restrictions