Use the Multi Choice category type to create multiple-choice type of evaluation questions where several choices can be made. 

Form Template 1

 

Form Template 2

To create a Multi Choice question for an evaluation:

  1. From the Type list, click Multi Choice.
  2. Enter the applicable information in the following boxes:
    • Category: A name for this category
    • Description: The purpose of this category. Not visible to the evaluator.
    • Public Description: The purpose of this category. Visible to the evaluator.
    • Question: The question to be answered by the evaluator.
    • Answer: The first option for the question asked. In the box to the right, enter the number of points that this answer is worth. Click data-image-src=https://support.serverdata.net/euf/assets/images/answers/plr/kb/Contents/56121/56121_2.png to add another answer and assign points to it. Continue until you have added all the answers you want. You can use the data-image-src=https://support.serverdata.net/euf/assets/images/answers/plr/kb/Contents/56121/56121_2.png and data-image-src=https://support.serverdata.net/euf/assets/images/answers/plr/kb/Contents/56121/56121_2.png arrows to change the order of the answers, if necessary. Click data-image-src=https://support.serverdata.net/euf/assets/images/answers/plr/kb/Contents/56121/56121_2.png to delete any answers you don't want to use.
      Note: if you want points to be deducted from the question if an certain answer is selected, you can assign a negative value to the answer.
    • Total possible points (calculated automatically): The maximum amount of evaluation points that this question can earn. Based on the values entered in the Points boxes.
    • Minimum pass points: The minimum number of evaluation points required to pass this category. The equivalent percentage is calculated automatically based on the minimum pass points that you enter.
    • Add [ Not Applicable ] as one of the answers: Allows the evaluator to answer with an N/A if none of the answers provided is applicable.
  3. (Optional) Select one or more of the following check boxes:
    • Include Comments field: Adds a comments box for the evaluator to enter any observations.
    • Include ad hoc bonus points: Lets the evaluator add extra bonus points to a question. Here are two examples: an agent went above and beyond and the evaluator feels they deserve some bonus points; an agent had to deal with a particularly difficult customer and kept their coo.
    • Can set auto failure: Lets the evaluator choose to automatically fail the agent, even if the agent passed the question or the entire evaluation. Useful when an agent has committed a grievous mistake when dealing with a customer and cannot be allowed to receive a passing score.
    • Make this question optional: Lets the evaluator choose to skip this question. The final score will not be affected by not answering this question. (For more information about this option, see Optional or N/A in Question.)
  4. Click Update when done.

The following is an example of a completed Multi Choice category question:

Example 1

 

Example 2

After clicking Update, the category question is added to the template, as shown in the following example:

Update


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