Overview

IVR phone numbers (also known as DNIS) currently setup can be edited any time by selecting Configuration > IVRs > Phone Numbers.

To manage an IVR phone number:

  1. Click Phone Numbers located above the IVR table.
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  2. The DNIS Configuration page opens.
    To learn more about DNIS Search field, read the Article UNIVERGE BLUE™ ENGAGE - Searching for DNIS
  3. Click Edit located beside the DNIS you want to edit.
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  4. The Edit DNIS Label dialog box opens.
  5. Edit one or more of the DNIS fields:
    • DNIS: This number allows you to determine which telephone number was dialed by a customer. Edit the number if it has changed.
    • IVR: Indicates which IVR the DNIS is applied to. Select an IVR from the list.
    • Label: Describes the DNIS.
      If no label exists for the currently selected DNIS, enter a description that best describes the DNIS.
      If a label already exists for the DNIS, edit as needed.
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  6. Click OK when done. 
    The Edit DNIS Label dialog box closes; the DNIS is stored in the data model and associated to the IVR in the IVR Studio.