You need to configure UNIVERGE BLUE® ENGAGE to communicate with third-party systems and applications, but how, and which systems? Click the links below for details.
- FTP Export
- Slack: Supports customization of Slack Channel messages for Queue Alerts
- Calabrio
- Zendesk: This is a preview mode. Contact your Service Provider to gain access to this feature
- Cloud Storage
- Google DialogFlow
SMS & Messaging Integrations
- Twilio: Supports Twilio programmable SMS for SMS in Chat, SMS medium for outbound notifications, SMS Messaging Interaction History, and SMS Reply Routing
- WhatsApp, with MessageBird and Bird integrations
- Updated on September 18, 2023
FTP Export › |
All Content in the Integrations Series
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- Integrations
- FTP Export Integration: Introduction
- Slack Integration: Introduction
- Calabrio
- Zendesk
- Cloud Storage
- Google DialogFlow
- Create the ChatBot Agent
- Create an Intent to Redirect to Queue
- Create a Key to connect DialogFlow with Admin Portal
- Set up the DialogFlow integration within Admin Portal
- Enable ChatBot mode for ICR
- Launch ICR in ChatBot mode
- List of Unsupported Features
- Twilio
- WhatsApp Integration: Introduction
- MessageBird Prerequisite Conditions
- Setting up a MessageBird Account & WhatsApp Channel
- Setting up the MessageBird Integration Within UNIVERGE BLUE® ENGAGE Admin Portal
- Setting up a Bird Account and WhatsApp Channel
- Configuring Bird Prerequisite Security Settings
- Setting up the Bird integration with UNIVERGE BLUE® ENGAGE Admin Portal
- Configuring a WhatsApp Number in UNIVERGE BLUE® ENGAGE Admin Portal
- Using WhatsApp with UNIVERGE BLUE® ENGAGE
- FAQs and List of Known Restrictions