You need to configure UNIVERGE BLUE® ENGAGE to communicate with third-party systems and applications, but how, and which systems? Click the links below for details.

• FTP Export
• Slack: Supports customization of Slack Channel messages for Queue Alerts
• Calabrio
• Zendesk: This is a preview mode. Contact your Service Provider to gain access to this feature
• Cloud Storage
• Google DialogFlow

SMS & Messaging Integrations

• Twilio: Supports Twilio programmable SMS for SMS in Chat, SMS medium for outbound notifications, SMS Messaging Interaction History, and SMS Reply Routing
• WhatsApp, with MessageBird and Bird integrations

- Updated on September 18, 2023

All Content in the Integrations Series

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• Integrations
  • FTP Export Integration: Introduction
    • General Settings
    • Server Options
    • Data Export Options
  • Slack Integration: Introduction
    • Creating a Webhook
    • Setting up Slack Integration
    • Editing the Slack Integration Settings
  • Calabrio
  • Zendesk
  • Cloud Storage
  • Google DialogFlow
    • Create the ChatBot Agent
    • Create an Intent to Redirect to Queue
    • Create a Key to connect DialogFlow with Admin Portal
    • Set up the DialogFlow integration within Admin Portal
    • Enable ChatBot mode for ICR
    • Launch ICR in ChatBot mode
    • List of Unsupported Features
  • Twilio
  • WhatsApp Integration: Introduction
    • MessageBird Prerequisite Conditions
    • Setting up a MessageBird Account & WhatsApp Channel
      • Creating a MessageBird Account
      • Adding a WhatsApp Channel in MessageBird
      • Creating a WhatsApp Channel Using Facebook Business Manager
      • Additional Information
    • Setting up the MessageBird Integration Within UNIVERGE BLUE® ENGAGE Admin Portal
    • Setting up a Bird Account and WhatsApp Channel
    • Configuring Bird Prerequisite Security Settings
      • Creating an Access Policy
      • Creating an Access Role
      • Creating an Access Key
    • Setting up the Bird integration with UNIVERGE BLUE® ENGAGE Admin Portal
    • Configuring a WhatsApp Number in UNIVERGE BLUE® ENGAGE Admin Portal
    • Using WhatsApp with UNIVERGE BLUE® ENGAGE
    • FAQs and List of Known Restrictions