The Find Agent feature allows you to search for Agents within the Agents page.

To find an Agent

1. Access the Agents page by following the instructions given in Teams & Agents: Introduction.
2. On the Find Agent box at the far right , enter the First or Last name of the Agent you are searching for, and then click Find.
   
   The first entry that matches your search is located and highlighted.
   

- Updated on February 19, 2025

All Content in the Teams & Agents Series

Click the arrow(s) to open or close the tree branches.

• Teams & Agents: Introduction
  • Teams: Introduction
    • General Information
    • Security
    • Skillsets
    • Members
    • Chat
    • Music on Hold
    • Time Zone Settings
    • AI
    • Adding New Teams
    • Managing Existing Teams
  • Agents: Introduction
    • General Information
    • Security
    • Change Password
    • Skills
    • Schedule Manager
    • Time Zone Settings
    • AI
    • Finding an Agent