UNIVERGE BLUE™ CONNECT Users can manage the following Voicemail settings using UNIVERGE BLUE™ CONNECT Desktop Application:

To adjust Voicemail Settings log into UNIVERGE BLUE™ CONNECT Desktop Application > click on Profile > Voicemail Settings tab. The following page will open:


Change a PIN for Voicemail box

Type in the PIN into the Voicemail PIN field and click Save Changes.

Note: The user must have the PIN.


4-10 digits are required.


Listen to the current Voicemail greeting

Press the Play button to listen to the current Voicemail greeting.


Record a custom greeting 

To record a custom greeting:

  1. Click the microphone button;
  2. The pop-up window with step-by-step instruction (script) will open;
  3. Use Click here to call your voicemail box to initiate a call from UNIVERGE BLUE™ CONNECT Desktop App;
  4. Click the Dialpad button to open UNIVERGE BLUE™ CONNECT Desktop Application Dialpad;
  5. Follow script/voice prompts and enter PIN/Commands using a Dialpad;
  6. Once the greeting is recorded and saved, click the End Call button in UNIVERGE BLUE™ CONNECT Desktop Application;
  7. Click Got It or Close buttons to close the pop-up window.

Note: In case User doesn't see the custom greeting after it was recorded - click any tab on the UNIVERGE BLUE™ CONNECT Desktop Application > choose the Voicemail Settings tab again.

To listen to the new custom greeting click the Play button.

To restore the default greeting:

  1. Click the Restore default greeting button;
  2. The pop-up window with Cancel and Restore options will open;
  3. Click Restore.

Enable/disable voicemails transcription

Check/uncheck the Create transcription for voicemails to enable/disable this feature and click Save Changes.

Manage email notifications for Voicemails

Check/uncheck the Notify me about new voicemails via email to enable/disable this feature.

To enable email notifications for Voicemail:

    1. Tick the checkbox for Notify me about new voicemails via email;
    2. The new field for an email address and a checkbox for Attach voicemail will appear;
    3. Enter an e-mail address you would like to receive notifications to.
      Note: At least 1 email is required. No more than 10 emails can be added.
    4. Check/uncheck the Attach voicemail to receive/do not receive an audio file with the Voicemail attached;
    5. Save Changes.

You also can adjust Voicemail settings using UNIVERGE BLUE™ CONNECT Mobile App.

Read the Knowledge Base article on UNIVERGE BLUE™ CONNECT Mobile App: Voicemail Settings for more information.