To set selected Agents to Available Status:

  1. Place a checkmark to the left of any Agents you wish to set to Available.
  2. Click Available.

current agent status

The Agent(s) will show in available status upon the next automatic refresh of the Monitoring page

Notes:

  • do not click your browser refresh function after clicking the Available button. the Monitoring page will refresh automatically. Only allowed status transitions will be executed. If an Agent is in a status that does not support transition to Available, the Agent will remain in the status he/she was in)
  • Feature compatible with desktop UNIVERGE BLUE™ ENGAGE Agent application version 11.6 only. Attempts to make status changes with this feature to Agents using earlier versions of the desktop UNIVERGE BLUE™ ENGAGE Agent application will not take effect