• Compatibility
• How to Set Up UNIVERGE BLUE® CONNECT Desktop Application To Work With Poly (Plantronics) Headsets
• Poly Headset Features
• FAQ

Compatibility

Poly Blackwire and Poly Savi headsets are fully compatible with the UNIVERGE BLUE® CONNECT Desktop Application. We cannot guarantee compatibility with other Poly headset models.

If you plan to use your Poly (Plantronics) headset with a desk phone, check the phone manufacturer's compatibility guides and/or Plantronics website for any additional requirements. You might need additional devices, such as an EHS adapter/cable, to ensure full functionality.

How to Set Up UNIVERGE BLUE® CONNECT Desktop Application To Work With Poly (Plantronics) Headsets

1. Download the Plantronics Hub app for Windows or Mac.
2. Ensure that the Plantronics Hub app is up and running.
3. Open UNIVERGE BLUE® CONNECT Desktop Application
4. Check that the UNIVERGE BLUE® CONNECT Desktop Application is set to run in Computer mode:  
   1. Click your profile picture in the lower-left corner;
   2. Under the Call settings check that the Calling device says Computer.
      If it is not, switch to the Computer option and click Save Changes.
      
      
5. Click Audio Settings in the left menu and select Poly (Plantronics) devices for a Speaker and a Microphone. The status of the Poly headset integration should say Enabled.
   Note: If the Poly headset integration status says Disabled, it means the Plantronics Hub software isn't running. If you see that the integration is still disabled even though the Plantronics Hub is running on your computer, don't worry. The UNIVERGE BLUE® CONNECT Desktop Application may take a moment to update the status. However, you can still answer incoming calls or end active calls as soon as the Plantronics Hub is turned on.

   

Poly Headset Features

Blackwire Series

In-line Controls:

• Answer / Hang up
• Volume up
• Volume down
• Mute

  

These buttons correctly trigger their respective actions on Poly VVX and Yealink T4XS desk phones.

Savi Series

• Active Noise Canceling (ANC)

Note: Active Noise Canceling is only available on the Savi 8220, as the 8210 has only one earpiece.

• Microphone Volume Booster
• Incoming Ringer

FAQ

Q: Why does Poly headset integration say Enabled but does not function?

A: Some users reported they needed to reinstall the app then the integration feature worked properly. Try first logging out and in to the app. Try reinstalling the app if this does not help.

Q: I have my Poly (Plantronics) device plugged in, but I cannot answer a call with it, what's wrong?

A: Check if the status of integration in the Audio settings tab says Enabled. Also, make sure that Poly (Plantronics) hub software is running and Poly (Plantronics) device is chosen as a speaker in Audio settings. 

Q:  I have all calls on hold and when I press the button on the Poly (Plantronics) device, nothing happens. Why?

A: In the current version of the application you can't resume calls or end a call on hold.

Q: Can I reject a call from my Poly (Plantronics) device?

A: This feature is not available in the current version of the app. 

Q: Can I handle a three-way call with my Poly (Platronics) device?

A: This feature is not available in the current version of the app. 

Q: Why do I hear one ringtone from my Poly (Platronics) device and another one from a different device?

A: This means that your Poly (Plantronics) device has its own ringtone for incoming calls. If you selected your Poly (Plantronics) device as a speaker in UNIVERGE BLUE® CONNECT Desktop Application and a different device is set as a default audio device, then the audio notification about an incoming call goes through the default audio device. You can switch off UNIVERGE BLUE® CONNECT Desktop Application audio notifications about incoming calls in the Application settings tab, however, they won't turn back on automatically, when you unplug the device. You can also change the default audio device on your PC.

Q: Poly headset integration says it's disabled, however, the Poly (Platronics) Hub is running on my computer. What's wrong?

A: It may take some time for the UNIVERGE BLUE® CONNECT Desktop Application to update the status of integration. However, as soon as you turned on Poly (Plantronics) Hub, you will be able to answer an incoming call or end an active call. 

Q: Is it possible to use the Poly Savi 8210/8220 on my desk phone without the EHS?

A: Yes, though this does require additional steps and may not be suitable for all situations. Please contact UNIVERGE BLUE® for assistance with this. Additionally, this will only work for desk phones that have an available USB port. If this option is utilized, then PC/Mac-based softphones will not be available for use with the headset. USB port expanders are not recommended.