UNIVERGE BLUE ENGAGE Advanced & Complete
(formerly Gold) |
(formerly Platinum) |
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What is it? |
Connect Better With Your CustomersA flexible solution providing sophisticated contact center capabilities to increase customer satisfaction for businesses of any size. |
Optimize Your Customer ExperienceA full-featured omnichannel Contact Center solution with powerful integrations capable of delivering the ultimate customer experience.
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Features |
Includes:
Available with an UNIVERGE BLUE® CONNECT plan or with your existing phone system.
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All UNIVERGE BLUE ENGAGE Advanced (formerly Gold) functionalities plus:
Available with an UNIVERGE BLUE® CONNECT plan or with your existing phone system.
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Feature Support Topics
Click the topic icon to view additional support information.
Getting Started and Onboarding
This section will guide you through the varying user conventions and the process of signing in to the Client Administration Portal.
Articles covering initial configuration:
Reporting & Metrics
UNIVERGE BLUE ENGAGE offers a range of reporting and metrics features to help businesses monitor and analyze their customer interactions. With these reporting and metrics features, businesses can gain a deeper understanding of their customer interactions and make data-driven decisions to improve their operations.
Common Articles on Reporting & Metrics:
Integrations
You need to configure UNIVERGE BLUE® ENGAGE to communicate with third-party systems and applications. To learn more, check all available integrations here:
Unified Communications + Contact Center
UC+CC is a UNIVERGE BLUE ENGAGE integrated with UNIVERGE BLUE® CONNECT. As such, you can handle all calls in one application, including communication with customers and colleagues. Check all content in the UC+CC Series here:
Administration
In a functioning Contact Center, from time to time, managers need to perform certain tasks or make real-time configuration changes to adapt to the current situation.
Common Articles on Administration:
Top Answers Across UNIVERGE BLUE® ENGAGE |