This article provides an overview of the features and management guidelines for Advanced Hunt groups that are part of UNIVERGE BLUE® CONNECT.

1. Creating an Advanced Hunt Group on UNIVERGE BLUE® CONNECT
2. UNIVERGE BLUE® CONNECT: Menu Tab in Advanced Hunt Groups
3. UNIVERGE BLUE® CONNECT: Greetings Tab in Advanced Hunt Group
4. UNIVERGE BLUE® CONNECT: Agents Tab in Advanced Hunt Group
5. Advanced Hunt Groups: Smart Greetings
6. UNIVERGE BLUE® CONNECT: Managers Tab in Advanced Hunt Group
7. UNIVERGE BLUE® CONNECT: Logging In to Advanced Hunt Groups
8. How to Assign Log In & Out Buttons to a UNIVERGE BLUE® CONNECT Provisioned Device
9. UNIVERGE BLUE® CONNECT: Call Recordings Tab in Advanced Hunt Groups
10. UNIVERGE BLUE® CONNECT: Voicemail Settings Tab in Advanced Hunt Groups
11. UNIVERGE BLUE® CONNECT: Checking Voicemails in Advanced Hunt Groups
12. UNIVERGE BLUE® CONNECT: Advanced Hunt Group Reports
13. UNIVERGE BLUE® CONNECT: Advanced Hunt Groups Real-Time Dashboard

Hunt groups have the following limits on UNIVERGE BLUE® CONNECT:

• There can be overall up to 150 hunt groups on an account (Receptionist groups, Basic hunt groups and Advanced hunt groups summed up)
• The maximum number of agents who can participate in hunt groups on one account is 1000
• The maximum number of agents who can participate in one hunt group that utilizes Ring All ringing order is 35
• The maximum number of agents who can participate in one hunt group that utilizes Sequential, Round Robin or Longest Idle ringing order is 100
  Note: As part of fair use policy, these limits will be lowered on accounts which receive a higher than normal percentage of unanswered group calls.

General Overview

An Advanced Hunt Group , also known as ENGAGE Core or CONNECT Call Center, is a type of a hunt group with extended functionality such as a supervisor monitoring interface in the desktop client, scheduled reports, extended storage, a real-time dashboard, smart greetings, and much more.

Note: any Hunt Group can be upgraded from Basic to Advanced. The instructions can be found in the article: Upgrading Hunt Group To An Advanced Hunt Group on UNIVERGE BLUE® CONNECT

Advanced Hunt Group charges are applied on a per user, per month basis.