This article describes Microsoft Outlook Integration with UNIVERGE BLUE™ CONNECT Desktop App.


System Requirements

Operating System

  • Windows 7 32/64-bit
  • Windows 8.1, 32/64-bit
  • Windows 10, 32/64-bit

Note: requires manual installation of Microsoft .NET Framework 4.6.1 or higher for Windows 8.1 and earlier versions. For later versions it is included in OS.

Email Clients

  • Microsoft Outlook 2019
  • Microsoft Outlook 2016
  • Microsoft Outlook 2013

What does it do?

With UNIVERGE BLUE™ CONNECT Outlook integration users will be able to:

  • See presence status of their colleagues within Outlook. 
    Presence information is pulled from UNIVERGE BLUE™ CONNECT and is displayed on the bar on the left of the user's photo. Read the Knowledge Base article on UNIVERGE BLUE™ CONNECT Desktop App: Presence Status for more information about UNIVERGE BLUE™ CONNECT presence functionality. 

  • Click-to-call co-workers and external contacts from Outlook using UNIVERGE BLUE™ CONNECT.
    Select any contact in Outlook (alternatively, you can open any email message in Outlook) and hover over the user photo to see the Phone icon. Click the Phone icon to start UNIVERGE BLUE™ CONNECT call.

  • Click-to-chat with any co-worker from within Outlook emails and calendar entries using UNIVERGE BLUE™ CONNECT.
    Similarly to the previous step, select an Outlook contact and hover over the user's photo to locate the Chat icon. Click the Chat icon to start a chat in UNIVERGE BLUE™ CONNECT.



UNIVERGE BLUE™ CONNECT Outlook integration is delivered with UNIVERGE BLUE™ CONNECT Desktop App.

Note: if you do not see Integrations tab in the UNIVERGE BLUE™ CONNECT Desktop App, make sure that the latest version is installed. Read the Knowledge Base article on UNIVERGE BLUE™ CONNECT Desktop App: How To Upgrade App for client upgrade information.

Feature is disabled by default, follow the steps below to enable it manually:

Scenario 1. User manually enables integration

Important: Admin Rights are required in order to enable Integration.

Click on your user icon in UNIVERGE BLUE™ CONNECT > Integrations, check the box for Microsoft Outlook integration, click Save Changes.

Confirmation with Windows admin permissions will be asked. On successful enablement, user will see Changes Saved notification and checkmark. Outlook restart is required to start using the Integration.

Scenario 2. Admin pre-enables integration

Administrator runs UnivergeBlueConnectOfficeIntegration.exe with -silentinstall key from UNIVERGE BLUE™ CONNECT installation directory with administrator permissions. In the table below you can find default installation paths for all installation types.

Application Installation Executable path Command
UNIVERGE BLUE™ CONNECT installed for all users C:\Program Files\UNIVERGE BLUE CONNECT\OfficeIntegrationServer\UnivergeBlueConnectOfficeIntegration.exe UnivergeBlueConnectOfficeIntegration.exe  -silentinstall 
UNIVERGE BLUE™ CONNECT installed for current user C:\Users\{UserName}\AppData\Local\Programs\UNIVERGE BLUE CONNECT\OfficeIntegrationServer\UnivergeBlueConnectOfficeIntegration.exe UnivergeBlueConnectOfficeIntegration.exe  -silentinstall

After that, user can enable integration himself. No admin permissions will be required. Outlook restart is required to start using the Integration.

Mac OS

Note: Outlook integration for Mac only enables click-to-call and does not require anything else to be installed besides the UNIVERGE BLUE™ CONNECT Desktop app for Mac.

With UNIVERGE BLUE™ CONNECT app being set as the default calling app on your machine the following actions are available to be performed from Outlook:

  • Click-to-call Outlook contact number:
    Outlook contact
  • Click-to-call number from the email, if it is has been set as tel- or callto-link:

    Outlook email

After that UNIVERGE BLUE™ CONNECT app will be opened with number dialed in keypad. If another app is opened follow the steps in the article UNIVERGE BLUE™ CONNECT Desktop App: Click-To-Call which describes how UNIVERGE BLUE™ CONNECT app could be set as default calling app on your machine.