This article describes the UNIVERGE BLUE® CONNECT Auto Attendant, which is an automated system that allows callers to navigate through a set of options by pressing keys on a touchtone phone. You can set options to redirect callers to another Auto Attendant, Hunt Group, or to a particular user. Callers can dial an extension anytime if they already know the extension they want to reach, with Dial by extension enabled.
You can have several multi-level Auto Attendants with different numbers assigned.
Note: The primary phone number cannot be unassigned from the Auto Attendant. To release the main number, you need to swap it with another spare phone number on the account. Released numbers can be later assigned to a user, a Hunt Group, or any other object on the account. Toll-free numbers cannot be used as primary users' numbers.
To set up Auto Attendant, refer to the list of Knowledge articles below:
- UNIVERGE BLUE® CONNECT: How to Enable an Auto Attendant
- UNIVERGE BLUE® CONNECT: How to Assign Additional Phone Numbers to the Auto Attendant
- UNIVERGE BLUE® CONNECT: How To Set Up Receptionist Group on Auto Attendant
- UNIVERGE BLUE® CONNECT: Setting Up Auto Attendant Schedule
- UNIVERGE BLUE® CONNECT: Setting Up Auto Attendant's Timeout Setting
- UNIVERGE BLUE® CONNECT: Configuring Routing Options for an Auto Attendant Menu
- UNIVERGE BLUE® CONNECT: Deleting or Disabling an Auto Attendant Menu
- UNIVERGE BLUE® CONNECT: Managing Events on Auto Attendant
- UNIVERGE BLUE® CONNECT: How to Record and Upload Greetings on Auto Attendant
- UNIVERGE BLUE® CONNECT: Auto Attendant Voicemail
- UNIVERGE BLUE® CONNECT: Verifying Auto Attendant Setup
- UNIVERGE BLUE® CONNECT: How to Delete Auto Attendant
Note: If your Auto Attendant menu has options to redirect callers to a particular user or Hunt Group, you need to assign a phone number and extension to the user or create the Hunt Group before setting the Auto Attendant option. To learn more, read the Knowledge article on Managing Hunt Groups on UNIVERGE BLUE® CONNECT .