The presence feature within UNIVERGE BLUE® CONNECT helps to indicate which co-workers are available for collaboration and communication.
Your presence status is displayed on your Profile Picture.
Changing Status
Important: Do Not Disturb/Out sick/On vacation/Off work puts all user's devices in DND mode. It will affect not only the app it was activated on but desk phones as well. If Do Not Disturb/Out sick/On vacation/Off work is activated on the desktop app, the mobile app will not ring either and vice versa.
Users can manually toggle their presence:
On iOS:
- Navigate to My Profile Picture
- Tap on Status to change presence status.
On Android:
- Navigate to My Profile Picture
- Tap on your presence status to change it
Status Descriptions
Depending on the type, presence statuses can be changed manually or automatically. For more information on how Presence Statuses work when also logged in as a Contact Center agent, read the article UNIVERGE BLUE® CONNECT & Contact Center - UC+CC: About Presence Synchronization:
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Available | Automatically or Manually: this status indicates that a user is available to chat or talk on the phone. |
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Agent Available | Automatically: if also logged in as a Contact Center agent in the UNIVERGE BLUE® CONNECT desktop app. |
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Away |
Automatically: For desktop only users when a user locks their computer or we detect no activity on the desktop for 3 min.
If the user has a mobile device, the status will then show Away during inactivity or when the mobile device is locked or turned off.
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Busy | Manually: when a user wants to indicate to others that they are busy and may not respond right away. |
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Agent Busy | Automatically: when the user is logged in as a Contact Center agent and is engaged in Contact Center activities such as wrapping up the call. |
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Offline |
Automatically: when a user’s Desktop applications go offline and user doesn't have any Mobile devices.
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On Call/In a meeting |
Automatically: when a user is on a call or is in a UNIVERGE BLUE® MEET |
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Screen sharing |
Automatically: when a user is performing a screen share in the UNIVERGE BLUE® MEET Note: when sharing the entire screen, push notifications are hidden behind a curtain with no content visible. However, when sharing a specific application, push notifications are displayed, but only to the user sharing the screen, not to viewers of the shared content. |
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Do not disturb |
Manually: when a user doesn't want to get any notifications and instead wants to send all incoming calls to voicemail. More: if you are on a call or in a meeting while being in Do Not Disturb status, you can turn it off and your status will change to On a Call/In a meeting automatically. In Do Not Disturb status, missed calls counter wouldn't change even if someone calls you. You will need to go to Call History section to check if you had any. You can also always turn it off in one tap using the Disable or Clear button in the DND header.
Note: in this status, calls that came through a Hunt Group would still ring to you. It also applies to Receptionist and Advanced Hunt groups. |
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Agent on call | Automatically: if a user is logged in as a Contact Center agent and is on a Contact Center call. |
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On break |
Manually: when a user wants to indicate to others that they are on break and may not respond right away. If you pick up a call or participate in a meeting while being in On break status, your status will automatically change to On call/In a meeting. After the call/meeting is over, your status will change back to On break and you'll need to change it manually. |
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Out sick |
Manually: when a user wants to notify others that he or she is unavailable due to being sick. Out sick status works in the same way as Do not disturb. When you enable the Out sick status, a notification will appear at the top of the UNIVERGE BLUE® CONNECT application with a Turn Off button. Click it to change your status to Available.
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On vacation |
Manually: when a user wants to notify others that he or she is unavailable due to being on vacation. On vacation status works in the same way as Do not disturb. When you enable the On vacation status, a notification will appear at the top of the UNIVERGE BLUE® CONNECT application with a Turn Off button. Click it to change your status to Available.
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Off work |
Manually: when a user wants to notify others that he or she is unavailable due to being off work. Off work status works in the same way as Do not disturb. When you enable the Off work status, a notification will appear at the top of the UNIVERGE BLUE® CONNECT application with a Turn Off button. Click it to change your status to Available.
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Note: statuses Offline, Away, On break, Out sick, On vacation, and Off work will show how long the user has been unavailable, using a small tag: since. If the person is offline since yesterday or longer, it will show the date. If the date is the same, then it will show since plus the time.
Example:
Away since 8:49 AM or On vacation since July 5