This article describes possible troubleshooting steps if you cannot start an online meeting using UNIVERGE BLUE® CONNECT Desktop application.
- Check your Internet connection. If possible, switch to another network and check if the issue persists.
- Try restarting the application.
- Check if you have another meeting already running:
- on another mobile device
- via UNIVERGE BLUE® MEET on the mobile device
- via the desktop application
- via the browser
- If none of these steps resolve the issue, gather Diagnostic Logs and provide them to Support with a detailed explanation of the issue.
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