If you are unable to find a contact in UNIVERGE BLUE™ CONNECT application, review the cases below to find appropriate resolution for the issue you are experiencing.

Scenario 1:

  • Contacts are not syncing from the mobile device to UNIVERGE BLUE™ CONNECT mobile app
  • Changes in the native address book are not propagated to UNIVERGE BLUE™ CONNECT mobile app

Resolution:

  1. Try to find this contact in your Address book using a native Contacts app.
  2. Check device settings if permissions to access contacts granted for UNIVERGE BLUE™ CONNECT mobile application (allow UNIVERGE BLUE™ CONNECT Mobile app to access local contacts in Address Book).
    1. Go to Settings of your device (additionally navigate to Apps for Android).
    2. Select UNIVERGE BLUE™ CONNECT mobile app.
    3. Allow app to access the contacts (additionally, navigate to Permissions for Android).

iOS:

Settings iOS

Android:

Settings Android

  1. Check that you make changes to the contact on your Primary device. Personal contacts are only synced from Primary device and could be edited exclusively on it.

Knowledge Base article for your reference: Sync Contacts From Mobile

Scenario 2:

  • Contacts appear in UNIVERGE BLUE™ CONNECT Mobile app but are not shown in Desktop app

Resolution:

  1. Check that UNIVERGE BLUE™ CONNECT Mobile app is started on your Primary device.
  2. Check under UNIVERGE BLUE™ CONNECT Mobile app settings that Sync Contacts to UNIVERGE BLUE™ CONNECT is enabled.
  3. Sync to other UNIVERGE BLUE™ CONNECT applications may take some time. To push the changes, use Sync now.
  4. Check your UNIVERGE BLUE™ CONNECT Desktop app version.

Scenario 3:

  • Contact doesn't appear in any UNIVERGE BLUE™ CONNECT application

Resolution:

  1. Check with your Account's Admin if the contact you are looking for is created as one of the instances below:
    • UNIVERGE BLUE™ CONNECT User with activated UNIVERGE BLUE™ CONNECT
  2. Check suggestions for Scenario 1 and Scenario 2