In some cases, it is necessary to provide logs for troubleshooting purposes.

To obtain the logs log in to your UNIVERGE BLUE™ CONNECT IOS/iPhone Mobile Application > My account > General > Turn on Logs toggle.

Diagnostic logs

Once done, press the Home button on the device to put the app in the background. Then bring the app to the foreground. This will guarantee that the logs started and that they've logged app registration.

Reproduce the issue and navigate to UNIVERGE BLUE™ CONNECT Mobile Application again > My account > Send Feedback
Send the email that will be generated automatically.

Send diagnostic logs

Note: the email with the attached logs will be sent using your default mail app.

If you have Android device please see article UNIVERGE BLUE™ CONNECT Mobile App (Android): Gathering Diagnostic Logs