1. Download the app via the links:

2. Install the application. The app is supported on:

• iOS: version 16 and higher, iPad OS 16 or higher
• Android: version 11 and higher

Note: The application might still work on earlier versions of iOS and Android OS, however, it will not receive updates.

3. Put your login (email) in and hit Next.

Note: if you don't remember your password, you can reset it using the Forgot password option, if this option is allowed for you by your Administrator. Your account Administrator could reset the user password in Control Panel:

1. Navigate to UNIVERGE BLUE® CONNECT > Users
2. Click the user name and on the User info tab
3. Click on Reset password.
   

   Note: If you see the following 2FA prompt, this means that two-factor authentication is enabled for you by the administrator:

   

   
   Read the Knowledge article on How To Use Two-Factor Authentication To Access UNIVERGE BLUE® CONNECT or UNIVERGE BLUE® SHARE for more information.

If you experience an issue with getting into the application, follow these troubleshooting steps.

Note: Periodically you will be prompted to provide alternate contact information (email address and mobile phone) when logging into UNIVERGE BLUE® CONNECT, UNIVERGE BLUE® SHARE, UNIVERGE BLUE® MEET, UNIVERGE BLUE® ENGAGE
 

If password recovery information is already saved, it is validated upon further logins after either it was changed or 30 days have passed. 
 

4. Accept application prompts for various permissions.
It is necessary to grant those permissions to make application features work correctly. UNIVERGE BLUE® CONNECT Mobile Application asks for access to:

• Microphone – for Calls
• Contacts – for the usage of your local contacts in the UNIVERGE BLUE® CONNECT Mobile app
• Notifications – for notifications from the application with new Calls/Voicemails

 

For more information please review UNIVERGE BLUE® CONNECT mobile application permissions.