Call History shows the lists of All calls and Missed calls for all devices associated with your account. Missed calls are displayed in red.
Note: you can switch between All and Missed calls by clicking on the buttons associated with type of the calls on the top of the screen.
iOS | Android |
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You may want to see more detailed information about a specific call. Simply hit the i-sign right next to the call.
- For a number that is listed in your contact directory, besides information of the call there are 3 available options:
- Send text message
- Call to the person
- Add to favorites
- For unknown numbers there are 2 available options:
- Create new contact
- Create new conference bridge
Note: Call history also can display information about parked and transferred calls.
Call History is available for the last three months and cannot be deleted.
iOS:
Android:




- Caller ID
- Hunt Group name
- Call Status
- Missed
- Forwarded
- Answered
- Name of an Agent if the call was picked up by another agent
- Call date and time

