The desktop application can be run in two different modes: Computer mode and Deskphone mode.
- Deskphone mode enables you to enhance your experience by remotely controlling your hardware phone, which is used to place and receive calls.
- Computer mode puts the app in Softphone mode, enabling you to place and receive calls using only the UNIVERGE BLUE® CONNECT Desktop app.
Differences Between the Deskphone and Computer Modes
Computer mode | Deskphone mode | |
Application's purpose | Application is both a soft(phone) and a collaboration hub with contacts, call history, voicemail, messaging, meetings, and presence. | Application enhances the calling experience on the hardware deskphone by enabling users to easily manage contacts, review/return missed calls, listen to voicemail, access other communication and collaboration features. |
Placing calls | Calls are placed using the app by clicking on the contact or using a keypad. |
Calls can be placed by using the hardware phone.
Also, you can start a call in the app by clicking on a contact or by using a keypad. If auto-off hook is enabled, interaction with the hardware deskphone is not required.
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Receiving calls | Calls are accepted or declined using calling notifications or by tapping a call control button on a supported headset (Yealink, Poly). | Calls are accepted or declined on the hardware deskphone or a headset connected to it. |
Call audio | Computer speaker and microphone or headset connected to computer. | Hardware deskphone or headset connected to it. |
Active call controls for incoming call from call bar and notification |
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Active call controls for an active call from call bar |
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Examples of Interfaces with Available Call Controls
Incoming Calls
Active Calls
How to Change Between Deskphone and Computer Modes
- Navigate to Settings > Call Settings.
- Select Computer in the Calling Device section.
- Save changes.
- Navigate to Settings > Call Settings.
- Select the Deskphone device from the drop-down list.
- Save changes.
FAQ
- If you start the app and you are already on an active call then the app will not receive the info about this active call and so the call bar will not be shown.
- If your network is reset then the call will not be presented in the app; however, when the call has ended it will show in the call history.
Videos
See the video below on how to set up a computer and desk phones with calling devices: