This article describes the Call Flip feature for UNIVERGE BLUE™ CONNECT. 

Call Flip is an UNIVERGE BLUE™ CONNECT feature that allows you to continue the current active call using a different device.

You can currently call flip on the following devices:

  • Devices purchased from the UNIVERGE BLUE™ CONNECT Control Panel  
  • NEC phones
  • Enhanced BYOP devices
  • UNIVERGE BLUE™ CONNECT Desktop
  • UNIVERGE BLUE™ CONNECT Mobile

General Procedure

Note: the Call Flip Softkey is available for Polycom and Yealink devices.

To flip an active desk phone call to UNIVERGE BLUE™ CONNECT Mobile:

  • On the device of your current call, locate the Call Flip softkey (this is generally on the bottom row of soft keys, under the screen, on your device)
  • The call will be placed on hold and immediately start ringing your UNIVERGE BLUE™ CONNECT Mobile app; answer to be connected to your call.

To flip an active UNIVERGE BLUE™ CONNECT Mobile call to your main device:

  • On UNIVERGE BLUE™ CONNECT Mobile, while on a call, click the Call Flip button on the call info page.
  • The call will be placed on hold and immediately start ringing your click to call device; answer the ringing call and continue on with your conversation. 

Please note that once you press Flip button on the phone, the other phone will ring for 20 seconds and, if you don't answer on any of your other phones, the original phone begins ringing, and it will also ring for 20 seconds. If you don't answer the call on the original phone, the call ends.

Procedure for Cisco Phones

To successfully complete Call Flip using a Cisco phone, the user needs to execute a blind transfer to their own extension number. This needs to specifically use the BlindXfer soft key which appears on the softkey section at the bottom of the screen. 

Using the Transfer key will cause the call to go to voicemail.

Note:

  • If there are multiple calls in progress that need to be flipped, they have to be flipped one by one. It's currently not possible to flip multiple calls simultaneously;
  • Conference calls cannot be flipped and need to be split into separate calls before the call can be flipped. 

Procedure for NEC phones

To flip an active desk phone call on NEC devices:

  • On the device of your current call, press the Transfer softkey, then select Blind.
  • Dial your own extension number and then hang up.
  • The call will be placed on hold and immediately start ringing your UNIVERGE BLUE™ CONNECT devices; answer on the preferred device to connect to the call. 

Note: *w56H Yealink cordless phone does not have a softkey for call flip. The code *44 will not work with our servers. The workaround is to place the call in park (#7) and then pick up the call from another device.