The desktop phone light alert will alert you to the number of unread voicemails, and the message key LED flashes.
Read our Supported/Unsupported Devices list article for more information, to investigate any featured utilities by user guide settings shared by and tested with your UNIVERGE BLUE® CONNECT account.
Note: The voicemail feature is not available on all services if you reassigned a DID under new settings via Control Panel. Contact your system administrator for more information.
You can leave a voicemail to someone else when they are busy or cannot answer the call. Follow the voice prompts from the system server to leave a voicemail, and then hang up.
To configure the voicemail access PIN number via the handset:
- Press OK to enter the main menu.
- Select Voicemail > Set Voice Mail. The screen will display the lines assigned to the handset as incoming lines and outgoing lines
- Press the Left or Right key to highlight the desired line, and then press the Select soft key.
- Press the Up or Down key to select Enabled from the Status field.
- Enter the voicemail access code in the Number field.
- Press the OK soft key to accept the change or the Back soft key to cancel.
You can configure fast access to connect straight to the voicemails of the desired line by long pressing the digit key 1 without having to scroll through the menu when the handset is idle.
- Press OK to enter the main menu.
- Select Voicemail > Set Key 1. The screen displays the lines assigned to the handset as incoming lines and outgoing
- Press the Up or Down key to highlight the desired line and press the Select soft key. The radio box of the selected line will be marked.
To listen to the voicemail using the menu via the handset:
- Press OK to enter the main menu.
- Select Voicemail > Play Message. The screen displays the lines assigned to the handset as incoming lines and outgoing lines
- Press the Up or Down key to highlight the desired line, and then press the Select soft key. The handset will dial out the voicemail access code using the selected line automatically.
- Follow the voice prompt from the system server to listen to your voicemails.
To listen to the voicemail via fast access via the handset:
- Long press Voicemail > Key 1 when the handset is idle. The handset will automatically dial out the voicemail access code using the line you selected
- Follow the voice prompt from the system server to listen to your voicemails. You can also listen to the voicemail by pressing the Message key to enter the Messages & Calls screen. Select the desired
Note: before listening to the voicemails, make sure the voicemail PIN number has been configured. When all new voicemails are retrieved, the icon will disappear from the screen by device settings.
Important: if you need assistance updating your Voicemail PIN code, contact our Tech Support Team, or your administrator.