Important: for the accounts created before November 17, 2021, use this article.
UNIVERGE BLUE® SHARE is enabled for a regular user automatically when a UNIVERGE BLUE® CONNECT subscription that includes UNIVERGE BLUE® SHARE services is assigned to that user. Read the Knowledge Base article How Do I Create And Manage UNIVERGE BLUE® CONNECT Users? for more information.
Managing UNIVERGE BLUE® SHARE for a User
- Log in to Control Panel and navigate to Services > UNIVERGE BLUE® SHARE > Users.
- Enable the UNIVERGE BLUE® SHARE service for a user or users by checking the box next to it and clicking Save Changes. To disable UNIVERGE BLUE® SHARE for a user, you need to uncheck the UNIVERGE BLUE® SHARE service.
Note: disabling UNIVERGE BLUE® SHARE for a user does not reduce the total UNIVERGE BLUE® SHARE storage on the account.
Storage Management
To check UNIVERGE BLUE® SHARE Storage for your account, log in to Control Panel and navigate to Services > UNIVERGE BLUE® SHARE > Storage Management tab. The Storage Management tab displays Total Storage and Total Usage.
Total Storage reflects every type of UNIVERGE BLUE® CONNECT license purchased on the account that has UNIVERGE BLUE® SHARE service included in GB per license. If a new UNIVERGE BLUE® CONNECT license is purchased, the storage is added to a shared space pool. Total Usage reflects usage per regular/external/deleted users.
Notes:
- UNIVERGE BLUE® SHARE storage is re-calculated once a day at 4:00 AM PST.
- Shared data is assigned to its original owner, and is not counted in another collaborator’s storage.
Example: test user #1 has shared 5 GB to test users #2 and #3. Disk Space Occupied section would show test user #1 has 5GB occupied, while users #2 and #3 remain 0MB.
If account Disk Usage becomes > 90% of Disk Quota, a warning message will be displayed and a notification email will be sent to the Account Administrator. Account Administrator can purchase extra storage or reduce the Total Usage.
To add extra storage, navigate to Services > UNIVERGE BLUE® SHARE > Storage Management > Additional Storage > Select the desired amount of additional storage > Save changes.
To reduce the usage, files need to be deleted permanently (from Recycle Bin) by UNIVERGE BLUE® SHARE Admin via the web interface. Or the Retention Policy needs to be adjusted. Read the Knowledge Base article on Managing UNIVERGE BLUE® SHARE Settings for more information about retention policies.
Important: If the usage exceeds the package, additional storage is added automatically. Account Administrator needs to act to reduce the usage. Once the usage is recalculated, you can then set Additional Storage to zero if needed. If you do not manually set the Additional Storage back to zero, the storage amount used will not be recalculated, which will result in additional charges.
UNIVERGE BLUE® SHARE Admin File Management
An account contact with the UNIVERGE BLUE® SHARE technical role can be assigned as UNIVERGE BLUE® SHARE Admin. The admin can access end-user data (for decommissioned users or for existing users) via the web interface. Read the Knowledge Base article on UNIVERGE BLUE® SHARE: Admin File Management for more information.