You can control users' password recovery and reset settings in Control Panel. Password settings can be modified account-wide and individually. Read our Knowledge article on Password Policy for more information on managing password settings account-wide.

• Modify individual user password settings
  • Forgot password
• User cannot change password
• Force user to change the password at next login

Modify individual user password settings

Navigate to Control Panel > Users > Click on Display Name of the user > click Edit User password settings

Here you can modify user password settings:

Note: password expiration date can show will be set after user resets his password if the user has Force user to change password at next login enabled and they have not changed it yet.

Forgot password

Important: for the feature to work, the Mobile phone field must be filled out in the format of +1 650 641 4000 where +1 is a country code. Otherwise, the user might not receive the text message with the code.

User cannot change password

User doesn't receive email notifications about password expiring. These messages are sent by default if Custom Password policy is enabled and Password Expiration is enabled.

Force user to change password at next login