Integrations > Slack Integration: Introduction
This article explains how to configure the UNIVERGE BLUE® ENGAGE integration with Slack and it's part of a set of articles that explain how to integrate Contact Center with third-party systems and applications.
Slack is a cloud-based set of team collaboration tools and services. Slack brings all your communication together in one place. It's real-time messaging, archiving, and search for modern teams.
The cloud contact center platform has an integration into Slack.com to share content with your Slack channels.
This slack integration supports the ability to send queue alert messaging to a desired Slack Channel in your Team's Slack account.
- Updated on February 05, 2025
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All Content in the Integrations Series
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- Integrations
- FTP Export Integration: Introduction
- Slack Integration: Introduction
- Calabrio
- Zendesk
- Cloud Storage
- Google DialogFlow
- Create the ChatBot Agent
- Create an Intent to Redirect to Queue
- Create a Key to connect DialogFlow with Admin Portal
- Set up the DialogFlow integration within Admin Portal
- Enable ChatBot mode for ICR
- Launch ICR in ChatBot mode
- List of Unsupported Features
- Twilio
- WhatsApp Integration: Introduction
- MessageBird Prerequisite Conditions
- Setting up a MessageBird Account & WhatsApp Channel
- Setting up the MessageBird Integration Within UNIVERGE BLUE® ENGAGE Admin Portal
- Setting up a Bird Account and WhatsApp Channel
- Configuring Bird Prerequisite Security Settings
- Setting up the Bird integration with UNIVERGE BLUE® ENGAGE Admin Portal
- Configuring a WhatsApp Number in UNIVERGE BLUE® ENGAGE Admin Portal
- Using WhatsApp with UNIVERGE BLUE® ENGAGE
- FAQs and List of Known Restrictions
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