• See Presence Status: You can view the presence status of your colleagues directly within Outlook. This information is pulled from UNIVERGE BLUE® CONNECT and is displayed as a color bar next to the user’s photo.

• Learn More About Presence: For detailed information about presence functionality, check out the Knowledge article on Desktop App: Presence Status.

Use Click-to-Call from Outlook

• Click-to-Call Feature: Make calls directly from Outlook to other UNIVERGE BLUE® CONNECT users or external contacts.

• How to Start a Call:

  1. Open the Contact Card: In Outlook for Windows, find the contact you want to call by searching for their name or locating them in your Contacts list, an email recipient list, or a calendar event attendee list.

  2. Click the person's name to open their contact card. Then, select the audio call button to call their work number, or use the drop-down menu to choose a different phone number.

  3. UNIVERGE BLUE® CONNECT Desktop App will open and start the call automatically.

Start a UNIVERGE BLUE® CONNECT Chat with Click-to-Chat from Outlook

• Click-to-Chat Feature: Start a chat with UNIVERGE BLUE® CONNECT users directly from Outlook.
  Note: This integration is not supported in Outlook for Microsoft 365 at this time

• How to Start a Chat:

  1. Open the Contact Card: In Outlook for Windows, find the contact by searching for their name, or by hovering over their name in an email or calendar event.

  2. On the contact card, click the Instant Message or Send an IM icon (represented by a speech bubble).

  3. UNIVERGE BLUE® CONNECT Desktop App will open the conversation with the selected user.

Installation

By default, this feature is disabled. Follow the steps below to enable it manually:

Scenario 1. Enabling Integration Manually

Note: Windows Admin rights are required to enable this integration.

1. Click your profile image in the bottom-left corner of the UNIVERGE BLUE® CONNECT Desktop app.
2. Navigate to Integrations section.
3. Check the box for Microsoft Outlook integration.
4. Сlick Save Changes button.
5. Windows will prompt for admin permissions. Once successfully enabled, a Changes Saved appear, and a box will remain checked next to the Microsoft Outlook integration.
6. Restart Outlook to start using the integration.

Scenario 2. Admin pre-enables integration

As a Windows administrator,

1. Use either the Command Prompt or PowerShell to navigate to the UNIVERGE BLUE® CONNECT installation directory.
2. Run UnivergeBlueConnectOfficeIntegration.exe with -silentinstall key.

Refer to the table below for the default installation paths for all installation types.

After that, the user can enable the integration on their own without needing administrator permissions. Note that restarting Outlook is necessary for the integration to take effect.