All of the current project's queues are listed in the Queues Manager table. You can add new retail and non-retail queues to the list, as well as modify and delete existing queues in the list. The table includes the NameFull nameLanguageRegistered, and Retail status of each queue. All retail queue types display a true status in the Retail column, whereas non-retail queues display a false status in the same column.

Note: Retail queues can only be created if the Retail Queues option is enabled for your account. If this option is not enabled, you cannot create retail queues, and the Insert (Retail) button will not be visible.


  • Name: The name of the queue

  • Full Name: The full name of the queue

  • Language: The language of the queue. Queues can be created in three languages: English, French, and Spanish

  • Registered: Indicates whether the queue is currently used in a deployed IVR. True indicates that the queue is currently used in a deployed IVR. False indicates the queue is not currently used in a deployed IVR.
    Note: If an unregistered (False) queue is used in a new IVR, the unregistered queue automatically becomes registered (the status changes from False to True) once the IVR is deployed.

  • Retail: Indicates whether the specified queue is retail or non-retail. True indicates a retail queue. False indicates a non-retail queue.

To see the Queue ID, hover the mouse over the queue name. A tooltip appears with the ID.

Note: only available for queues registered through deployment only.