When the agent selects this option from the drop-down list we created in Adding a List Parameter, the script will present the agent with information that must be conveyed to the caller prior to closing their account. For this, will use a list parameter.
For this tutorial, the values of the list parameter will not be linked to script steps.
To add the list parameter with information for closing an account:
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From the script outline area, choose close-account to display the workspace for this script step.
Recall that a dashed red outline indicates that the step has been chosen. -
Click and drag the List parameter from the Component palette.
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In the Listbox properties editor, do the following:
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Enter a Title: Close Account.
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Enter a Description as illustrated in the image below.
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Select the Required checkbox.
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Select the DropDownList checkbox.
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Add the Values Yes and No as illustrated in the image below.
The list parameter should appear as follows in the workspace area:
4. Click Save when done.