The Classification Summary report is a count of all call classifications. It displays the information by Client Type, Subjects (with sub-categories), and Resolutions.

Client Types and Resolutions are simple counts of interactions.

Subjects have total counts by Subjects as well as totals by the sub-category (Sub-Subject) and the Sub-Subject’s sub-category (Sub-Subject Details).

The PDF and CSV are counts of calls by Classification.

Parameters 

  • From: Start date; can include date and time in the format 06/30/2020 09:00

  • To: End date; can include date and time in the format 06/30/2020 17:00

  • Send To: Emails report in PDF format to any address entered here.