This article applies for Mac OSX. For Windows OS refer to the UNIVERGE BLUE® MEET: Device Settings On Windows - Webinar.

Catalina and Screen Sharing

Important: MacOS Catalina introduced a new screen where you may need to grant access to screen sharing. You may experience a blank screen if you do not grant this access in Security & Privacy options.

To open this setting screen choose Apple menu > System Settings:

Then click Security & Privacy and go to the Privacy tab (depending on the OS, the setting can also be called Privacy & Security):

You must choose to Allow UNIVERGE BLUE® CONNECT in this settings menu under Screen Recording as shown in the above screenshot.

Allowing your mic and cam on OSX

In a Webinar, you may check your mic, speakers and webcam under Settings > Audio & Video:

Choose your Mic and Speakers and see if your webcam is sending your video feed. Otherwise, check the drop down menu for your device to be listed.

To ensure your Mac OSX is in alignment with your choice in devices, navigate to System Preferences > Sound > Output and respectively go to System Preferences > Sound > Input to check your mic and speakers on your Mac. 

If you encounter an error such as:

Check your device permissions in Security & Privacy on the Privacy tab (depending on the OS, the setting can also be called Privacy & Security):

Verify both Microphone and Camera for UNIVERGE BLUE® CONNECT are allowed.