Navigate the mouse to Menu > My Statistics. You will see three options available:

• General – A list of call stats for your current day such as calls handled, missed, or transferred.
  • Last Access Time
  • Calls Handled
  • Missed Calls
  • Transfer Out
  • Total Breaks
  • Total On-Break Time
  • Total Not Ready Time
  • Total Available Time
  • Total On-Call Time
  • Total Wrap-up Time
  • Total Dialling Time
  • Total On Other Time
• Inbound Calls History – A list of up to 50 of the most recent inbound calls.
• Outbound Calls History – A list of up to 50 of the most recently dialed phone numbers.