This guide contains basic information about how to setup online Proactive Chat sessions from within your website. 

To enable Proactive Chat you must embed the chat application within a website.
Embedding the chat application within a website is just a matter of adding one reference to a JavaScript file.

To find the URL for the file:

1. Navigate to Control Panel > Services > UNIVERGE BLUE® ENGAGE and click the Login to UNIVERGE BLUE® ENGAGE Control Panel
2. Inside the Admin Portal, go to Configure > General > Queues > [Chat Queue Name] > Options
3. On the General Settings tab, find the Proactive Chat URL:
    

   

Simply copy the URL and ask your webmaster to include a script reference to it within the desired page(s) in your web site.

Note: the URL will be different for Chat Queues ver2.0 / ICR ver2.0 and Chat Queues ver2.0 / ICR ver2.0 customers. Customers using chat queue ver 1.0 / ICR ver 1.0 will continue seeing the link <…>webchat.js.

The script reference to be added within your pages should look like this: 

<script type="text/javascript" src="YourProactiveChatLink"></script>

The script file is automatically updated when changes are made to the chat queue settings.

For more information on Proactive chat, see the Knowledge articles on UNIVERGE BLUE® ENGAGE Initiating Proactive chat and UNIVERGE BLUE® ENGAGE Chat Queue General Settings.