Now that your survey questions have been created, you are ready to record your prompts using the Post Call Survey Recording Studio.

1. The number for the recording studio depends on the data center your account is in. Here is how you can determine your data center:
   Check how the link looks like when you log on to the UNIVERGE BLUE® ENGAGE Admin Portal (Replacing <<Account ID>> with your account ID in <<Account ID>>.mycontactcenter.net/portal/ClientSignin.aspx):
   
   https://pop0-apps.mycontactcenter.net/admin/ccm.aspx - Toronto
   https://pop1-apps.mycontactcenter.net/admin/ccm.aspx - Virginia
   https://pop3-apps.mycontactcenter.net/admin/ccm.aspx - Seattle
   https://pop8-apps.mycontactcenter.net/admin/ccm.aspx - Virginia2
    
2. Dial into the Post Call Survey Recording Studio at either of the following numbers:
   • For Toronto Data Center Hosted Clients: 855-741-3173
   • For Virginia Data Center Hosted Clients: 888-902-0835
   • For Virginia2 Data Center Hosted Clients: 206-462-4419
   • For Seattle Data Center Hosted Clients:866-240-2346
      
3. Enter your usual IVR Passcode.
   Important Contact Support for the IVR passcode.
    
4. Enter the correct Survey Number (i.e. 698, 699, etc.) and press #.
   TIP This is the number that appears next to the post-call survey's name you created in Post Call Survey.

   

   See Creating a Post Call Survey for more details.
    
5. Similar to the regular Recording Studio, you can Record, Listen, Publish, or Retrieve saved messages. Prompt recording messages are as follows:
   • 1, 2, 3, 4, 5, 6, 7, 8, 9, 10 – These numbers correspond to the questions.
   • 90 – This is the Welcome message.
   • 99 – This is the Farewell message.
   Important You must Record and Publish your survey prompts, just as you do in the regular Recording Studio. If you do not publish the prompts, they will not play.

Now that you have recorded your post-call survey prompts, you can enable it in Post Call Survey.

To enable your post-call survey

1. Access Post Call Survey as explained in Post Call Survey: Introduction.
2. When the Post Call Survey page appears, click the Surveys drop-down list, and select the post-call survey you want to edit. The page will load all the contents of the survey.
   
3. Click to select the Enabled checkbox.
   
4. Click Update when done.

TIP Agents can transfer inbound callers to the survey using the survey option in the transfer screen. If there is more than one Active survey, Agents can select the appropriate survey from the list.

- Updated on Aug 21, 2024

All Content in the Post Call Survey Series

Click the arrow(s) to open or close the tree branches.

• Post Call Survey: Introduction
  • Creating a Post Call Survey
  • Managing a Post Call Survey
  • Recording Prompts for the Post Call Survey
  • Auto-Connecting to a Post Call Survey