All Agents belong to a Team, and because all Agents inherit the configurations set up for their Team, it's not often necessary to configure individual Agents. However, on the few occassions when this is needed, the Agents page is where it's done.

To access Agents

• Follow the instructions given in Teams & Agents: Introduction. The Teams and Agents currently available in you UNIVERGE BLUE® ENGAGE appear on the left. Click an Agent to view them on the right panel.
  
  The following elements appear on the right panel when you select an Agent:
  1. Breadcrumbs to take you back to the General or Configure pages
  2. Button to add a new team
  3. List of current Teams available in UNIVERGE BLUE® ENGAGE
  4. List of current Agents within the Teams available in UNIVERGE BLUE® ENGAGE
  5. Tabs to help you configure an Agent:
     • General Information
     • Security
     • Change Password
     • Skills
     • Schedule Manager
     • Time Zone Settings
     • AI
  6. Button to Update changes made to an Agent
     Important Only Admin can create, clone, import, and delete Agents, and change Agent passwords.
  7. The Search Bar to look for Agents
  8. The panel where the content of the tabs listed in e. appears

- Updated on November 18, 2024

All Content in the Teams & Agents Series

Click the arrow(s) to open or close the tree branches.

• Teams & Agents: Introduction
  • Teams: Introduction
    • General Information
    • Security
    • Skillsets
    • Members
    • Chat
    • Music on Hold
    • Time Zone Settings
    • AI
    • Adding New Teams
    • Managing Existing Teams
  • Agents: Introduction
    • General Information
    • Security
    • Change Password
    • Skills
    • Schedule Manager
    • Time Zone Settings
    • AI
    • Finding an Agent