UNIVERGE BLUE™ ENGAGE - Disabling Bulletins

Overview

Bulletins are disabled from the IVRs page of the Admin Portal.

To disable a bulletin:

1. Navigate to the IVRs page by selecting Configure > Inbound Voice > IVRs from the Navigation Panel located on the left side of the screen.
   
   
   
   
   
2. Locate the entry with the activated bulletin.
   
   
   
   
   
3. From the Active Bulletin drop-down menu select None, then click Update to save your changes.
   

   Note: Bulletins that have been activated or deactivated for a queue from the Bulletins page will automatically be updated on the Queues page.