UNIVERGE BLUE® CONNECT Users can manage the following Voicemail settings using UNIVERGE BLUE® CONNECT Desktop Application:

• change the PIN for Voicemail box
• listen to the current Voicemail greeting
• record a custom greeting by calling to their voicemail box
• enable/disable voicemails transcription
• manage email notifications for Voicemails:
  • enable/disable notifications
  • add/change an email address
  • enable/disable receiving voicemail as an attachment 

To adjust Voicemail Settings log into UNIVERGE BLUE® CONNECT Desktop Application > click on Profile > Voicemail Settings tab. The following page will open:

Change a PIN for Voicemail box

Type in the PIN into the Voicemail PIN field and click Save Changes.

Note: The user must have the PIN.

4-10 digits are required.

Listen to the current Voicemail greeting

Press the Play button to listen to the current Voicemail greeting.

Record a custom greeting 

To record a custom greeting:

1. Click the microphone button;
    

   

2. The pop-up window with step-by-step instruction (script) will open;
3. Use Click here to call your voicemail box to initiate a call from UNIVERGE BLUE® CONNECT Desktop App;
4. Click the Dialpad button to open UNIVERGE BLUE® CONNECT Desktop Application Dialpad;
    

   

5. Follow script/voice prompts and enter PIN/Commands using a Dialpad;
    

   

6. Once the greeting is recorded and saved, click the End Call button in UNIVERGE BLUE® CONNECT Desktop Application;
7. Click Got It or Close buttons to close the pop-up window.
    

   

Note: In case User doesn't see the custom greeting after it was recorded - click any tab on the UNIVERGE BLUE® CONNECT Desktop Application > choose the Voicemail Settings tab again.

To listen to the new custom greeting click the Play button.

To restore the default greeting:

1. Click the Restore default greeting button;
    

   

2. The pop-up window with Cancel and Restore options will open;
3. Click Restore.
    

   

Enable/disable voicemails transcription

Check/uncheck the Create transcription for voicemails to enable/disable this feature and click Save Changes.

Manage email notifications for Voicemails

Check/uncheck the Notify me about new voicemails via email to enable/disable this feature.

To enable email notifications for Voicemail:

1. 1. Tick the checkbox for Notify me about new voicemails via email;
   2. The new field for an email address and a checkbox for Attach voicemail will appear;
   3. Enter an e-mail address you would like to receive notifications to.
      Note: At least 1 email is required. No more than 10 emails can be added.
   4. Check/uncheck the Attach voicemail to receive/do not receive an audio file with the Voicemail attached;
   5. Save Changes.
       

      

You also can adjust Voicemail settings using UNIVERGE BLUE® CONNECT Mobile App.

Read the Knowledge Base article on 

See the video below on how to record personal voicemail greetings: