Monitoring > Pause, Options, and Filtering Buttons
This article explains the various components of the Current Agent Status panel within the Monitoring page, and it's part of a set of articles that explain how to use the Monitoring feature in UNIVERGE BLUE® ENGAGE Admin Portal. Use the navigation above to return to the parent article, and jump to another article in the set from there.
These three buttons appear at the top of the Monitoring page, along with the current date and time, an icon to return to the Contact Center Admin Portal, another to contact Support, and a final one to log out of the Monitoring page.
- Pause: Click to stop the Monitor from refreshing the page. The button changes to Resume, which you can then click to continue refreshing the page.
- Options: Click to change how often the Monitoring page is refreshed, when a service level should change color, and which panels or columns to display.
FMI For more information, see Changing the Monitoring Page Display Options.
- Filtering: Click to apply filtering options to the Agents, Queues, or IVRs displayed on the Monitoring page.
FMI For more information, see Filtering the Monitoring Page Data.
- Home: Click to return to the UNIVERGE BLUE® ENGAGE Admin Portal.
- Support: Click to contact Support.
- Sign Out: Click to log out of the Monitoring page.
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