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UNIVERGE BLUE™ ENGAGE Current Agent Status Panel Buttons

Article ID: 52367 Last updated on 1/4/2021 7:58:02 AM Product: UNIVERGE BLUE™ ENGAGE
URL: http://kb.univerge.blue/en-US/Article/52367

For more information, please refer to the following articles:

  • Log Agent Out
  • Log Telagent On (the link leads to a subsection in the Telagents section).
  • Switching an Agent to Telagent (the link leads to a subsection in the Telagents section).
  • Send a Message
  • Set Agent to Available Status
  • Set Agent to Not Available Status
  • Live Monitoring
  • Queue Monitoring
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