Monitoring > Current Agent Status > Logging Out an Agent Remotely
 
This article explains how log out an agent remotely using the Current Agent Status panel in the Monitoring page, and it's part of a set of articles that explain how to use the Monitoring feature in UNIVERGE BLUE® ENGAGE Admin Portal. Use the navigation above to return to a previous article, including the parent article, and jump to another article in the set from there.

 

To remotely log out an agent

  1. Access the Monitoring page as explained in Monitoring.
  2. Scroll down to the Current Agent Status panel, and click the Plus symbol to expand it if collapsed.
  3. Click to select the checkbox to the left of any agent you want to log out, and then click Log Agent Out.
    Top Image: Logging out agent remotely
     
  4. A Confirmation dialog box appears. Click OK to complete the action.
    Image 2: Logging out agent remotely
     

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