Monitoring > Current Agent Status > Logging Out an Agent Remotely
This article explains how log out an agent remotely using the Current Agent Status panel in the Monitoring page, and it's part of a set of articles that explain how to use the Monitoring feature in UNIVERGE BLUE® ENGAGE Admin Portal. Use the navigation above to return to a previous article, including the parent article, and jump to another article in the set from there.
To remotely log out an agent
- Access the Monitoring page as explained in Monitoring.
- Scroll down to the Current Agent Status panel, and click the Plus symbol to expand it if collapsed.
- Click to select the checkbox to the left of any agent you want to log out, and then click Log Agent Out.
- A Confirmation dialog box appears. Click OK to complete the action.
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