UNIVERGE BLUE™ ENGAGE Core Reports functionality in UNIVERGE BLUE™ CONNECT Desktop Application is available only for Managers.
Please see this article to add a Manager to the UNIVERGE BLUE™ ENGAGE Core group.

Option 1: UNIVERGE BLUE™ ENGAGE icon > choose CC group > Reporting

Option 2: UNIVERGE BLUE™ ENGAGE icon > Reports icon > Launch Reports.
The link will be opened in a new window in the default web browser.

Reports can be printed only from the web version.

All information can be found in the following articles:

General article about UNIVERGE BLUE™ ENGAGE Core Reports

Active Reports

Historical Reports for All agents

Historical Reports for Single agent

Frequently Asked Questions about UNIVERGE BLUE™ ENGAGE Core Reports