This article describes how to integrate UNIVERGE BLUE™ CONNECT with Zendesk.

Installation

  1. Download the ZIP file with the Plugin.
  2. Navigate to Admin > Manage > Upload private App.
  3. Choose ZIP file with the plugin and click Upload.
  4. Click Upload on the next screen.
  5. After the App is uploaded you will see the page where you can change name for the app and check plugin settings. You can also set role or group restrictions for the app. 
  6. Click Install to finish the process.

Updating Plugin And Settings

  • If you need to install new version of the app you can just update it. It is not necessary to re-install the whole app.
    1. To do this navigate to Admin > Manage > Currently Installed. Click on the arrow near the settings icon and choose Update from the dropdown menu.

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    2. Select Upload a new version of your App and choose the ZIP file with the new app version.
    3. Click Upload on the next screen. Verify the settings and click Install to update the app.
  • You can manage plugin settings by navigating to Admin > Manage > Currently Installed. Click on the arrow near the settings icon select Change settings from the dropdown menu.

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