Users can be added to the UNIVERGE BLUE™ ENGAGE as Agents or Managers.

Agents will receive calls forwarded to the Contact Center group.
Managers are able to see active calls, agents' statuses, and have the ability to monitor/whisper/barge agent's calls. Special UNIVERGE BLUE™ ENGAGE Core tab is available for them in the UNIVERGE BLUE™ CONNECT Desktop Application.

To become agents or managers, users should have UNIVERGE BLUE™ ENGAGE functionality enabled in Control Panel.
This can be checked or enabled/disabled in UNIVERGE BLUE™ CONNECT > Contact Center > Users.
You will see the list of users with UNIVERGE BLUE™ ENGAGE functionality enabled.

If you want to enable UNIVERGE BLUE™ ENGAGE for the user please click on Users without Contact Center link and check the box for the user. Then click Proceed.

If you want to disable UNIVERGE BLUE™ ENGAGE for the user please click on Users with Contact Center link and uncheck the box for the user. Then click Proceed.

More information about UNIVERGE BLUE™ ENGAGE management can be found in the article Managing UNIVERGE BLUE™ ENGAGE Core on UNIVERGE BLUE™ CONNECT .